Cancellation of Orders
All orders which have been processed and delivered cannot be amended and cancelled. You may however arrange for a return & exchange or refund after you have received your orders. Please refer to our Return & Exchange and Refund policy
Return and Exchange Policy
Exchange is allowed within 14 days after item is sent out. Exchange will not be entertained once it past the stipulated date. Item must be in its original and good condition to be acceptable for an exchange. All items are exchangeable if above conditions are met except for underwear (panty) even it is unwrapped and in good condition due to hygiene reasons.
Please drop us an email firstname.lastname@example.org to indicate your order number and item for exchange and new item to be replaced. It is advisable that you exchange for another item of the same value or more as no refund will be given if the amount of the newly exchanged item is lesser than the amount of original purchase. Once we confirm the exchange via email, customer needs to pay for any shortfall, if any results from the exchange.
To ensure no delay or lost in mail, we only accept item sent back to us via courier service. Likewise, we will send the newly exchanged item back to you using courier service as well. We absorb fully the additional shipping fee incurred if exchange is arising due to Autumnz.com.sg. A store credit of the courier charge will be credited to your customer account which can be used in your subsequent purchase with us. However, if the exchange is due to buyer's end, you need to absorb fully the additional shipping fee incurred. You need to transfer $3.99 courier fee to our bank account before we can send the item back to you.
Once the exchange is confirmed via email, we will advise you the additional item costs & shipping fee, if any to be charged to you. You can bank transfer to us via the following options:
1) Normal bank transfer to the following bank account and indicate your order no. at the transfer note.
- Bank Name: OCBC
- Account Name: YouHaveABaby Pte Ltd
- Account No: 588143099001
2) Via Paynow using UEN 201818543W and indicate your order no. at the transfer note.
After transfer is made, kindly notify us at email@example.com with the following information. Revised orders will be processed upon confirmation of payment on the same day and shipped out the following day.
- Order No:
- Your Name:
- Payment Amount & Name of Bank:
- Date and Time of Bank-in:
No refund be given if item exchanged is lower than the original cost of item.
No reward loyalty points be given for the additional $ spent due to exchange.
All refund is in the form of store credits issued to be utilised for next purchase. We do not do cash refund. Refund is allowed within 14 days after item is sent out. Refund will not be entertained once it past the stipulated date. Item must be in its original and good condition to be acceptable for a refund. All items are refundable if above conditions are met except for underwear (panty) even it is unwrapped and in good condition due to hygiene reasons.
Please drop us an email at firstname.lastname@example.org to indicate your order number and item for refund.
To ensure no delay or lost in mail, we only accept item sent back to us via courier service. You need to absorb the shipping cost incurred when item is sent back to us for a refund. However, if the refund is due to defective goods or error from us, we will absorb fully the shipping costs incurred by you and pleaese advise us the amount. Upon receipt of the item in good condition, we will notify and issue you store credits equivalent to the shipping costs incurred with 1 year expiry date for use in subsequent purchase.
Reward points given relating to the refunded item will be reversed accordingly.